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FAQ

Does it actually work?

Yes, the NeckJet Pro Intelligent Neck Massager works by combining low frequency electrical impulses with consistent heat and TENS™ (Transcutaneous Electrical Nerve Stimulation) technology. As a result, problem areas experience more blood flow and the release of natural painkillers called endorphins.

The electrical pulse massage was approved and proven by the United States Department of Health and Human Services as well as the FDA to relieve muscle stiffness. With 15 levels, you can start by the lightest level. And the infrared heat function can be used to ease muscle tension, stress, and promote blood circulation. We sell thousands of neck massager all over the world every month. A lot of customers like our products.

How do I use it?

After turning ON the massager by holding down the button for 3-5 seconds, wait till you hear a beep. When turned on, first click the "M" or Mode button on the remote to activate the massage. Then increase the intensity by clicking the "+" button (recommend clicking 5-10 times).

Each time you click a button on the remote you should hear a "beep" that indicates the remote and device are communicating properly.

Every time you switch massage modes by clicking the "M" button, it will reset the strength settings to ZERO so you must click the "+" button to increase the intensity of the massage.

Can I use it on a plane?

It weighs only 190 g / 6.7 oz, so it’s really lightweight and compact. You can easily tuck it in your carry-on.

Will it fall off easily?

No, the NeckJet uses an “L” shape ergonomic design. It is specifically designed to fit tightly around any size neck; small or large. 

Is it noisy when it's operating?

It makes no sound at all. It does not vibrate. Instead, it sends pulses in varying degrees and modes, and can be combined with heat. It has a safety feature that will automatically shut itself off after a set amount of time.

I started using it but I can't feel anything, is something wrong?

The massager has 15 strength levels. Right out of the box, the default intensity setting is the first strength level. You can adjust it as needed.

Troubleshoot: Every time you switch massage modes by clicking the "M" button, it will reset the strength settings to ZERO so you must click the "+" button to increase the intensity of the massage.

After turning on the massager make sure to first click the "M" or Mode button to activate the massage then increase intensity.

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