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Shipping Info

SHIPPING COST & DELIVERY TIME

(Please be advised shipping times may be affected by Covid-19)

United States

Standard: FREE 7-21 Business Days

Express: 2-7 Business Days

 

United Kingdom

Standard: FREE 7-14 Business Days

Express: 2-7 Business Days

 

Canada

Standard: FREE 7-21 Business Days

Express: 2-7 Business Days

 

Europe

Standard: FREE 7-14 Business Days

Express: 2-7 Business Days

 

Australia

Standard: FREE 7-10 Business Days

Express: 2-7 Business Days

 

New Zealand

Standard: FREE 7-10 Business Days

Express: 5-7 Business Days

 

Rest Of World

Standard: FREE 7-30 Business Days (depending on location)

Express: 4-6 Business Days (depending on location)

 

HANDLING

All orders will typically be dispatched within 1 business day from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Neck Jet is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and Neck Jet will assist as much as possible to trace a missing parcel. Neck Jet is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

 

SHIPPING ENQUIRIES

Please direct any shipping related inquiries to support@neckjetpro.com

 

30 DAY MONEY-BACK GUARANTEE

Neck Jet is proud to offer a 30 day money back guarantee if you are dissatisfied with our massager.

 

REFUNDS & RETURNS

Neck Jet will offer a full refund on our Handset if it is in returned in the original, un-used condition, including packaging. This refund will be minus the real shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return our NeckJet. If you wish to return your NeckJet, please email us at support@neckjetpro.com

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